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Working for a leading telco with millions of customers, the Lead Customer Retention Manager will work to increase customer retention, reduce churn, drive upsell & cross-sell opportunities and ultimately increase revenue.

The Lead Customer Retention Manager will work cross functionally with teams across the whole business including the wider marketing team, data/analytics, finance and more. This is a strategic role, but needs someone who is just as comfortable executing as they are setting out the strategy.

The Lead Customer Retention Manager will have:

  • Lots of experience in a CRM / customer retention role at a subscription based business e.g. telco / telecoms, mobile, broadband, utilities, TV, entertainment, etc.
  • Experience reducing customer churn
  • Great analytical skills and data driven mindset
  • Strong stakeholder management and communication skills
  • Come from roles like Customer Marketing Manager, CRM Manager, Lifecycle Marketing Manager or similar

This is a great opportunity for a talented Lead Customer Retention Manager to join a company going through huge growth, with big opportunity for progression.

Lead Customer Retention Manager

£70-85k + 20% bonus + benefits

London / hybrid

Chris Gavin

Head of Product Management & Marketing
cg@redcat-digital.com

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